Fidget and Spin Terms and Conditions

Last updated: May 2026

These terms apply to anyone using the Fidget and Spin website, booking a session, or booking a party. By making a booking, you agree to these terms.

We've kept this plain and practical because legal documents shouldn't need a translator.

Who we are

Fidget and Spin Ltd is a sensory stay-and-play business for neurodiverse children, based in Brighton & Hove.

  • Website: https://www.fidgetandspin.com
  • Contact: info@fidgetandspin.com

Sessions

Booking

Sessions are pay-as-you-go and bookable online through our website. Payment is taken at the time of booking. We'll confirm your spot by email.

Sessions are for children aged 1–6 and the adults accompanying them. Every child must be accompanied by a responsible adult at all times.

Cancellation and refunds for sessions

Things happen with small children — we get it. Our session cancellation policy is:

  • More than 24 hours before the session: full refund or move to another date
  • Less than 24 hours before, or no-show: no refund (we've already paid for the venue and host)
  • If we cancel: full refund, no questions

Life happens. If you're in a tricky spot, email us — we're reasonable.

Behaviour and safety

We welcome all children and meet every child where they are. We don't tolerate behaviour from adults that makes the space unsafe for children or other families. This includes shouting, intoxication, or any form of harassment or discrimination.

If we need to ask someone to leave, we will. No refund is given in those cases.

Parties

Booking and deposit

Party packages are bookable by enquiry. After we've discussed your date, venue, and package, we'll send a confirmation and ask for a £50 deposit to secure the date. The remaining balance is due two weeks before the party.

Cancellation and refunds for parties

Parties involve significant setup — venues, hosts, equipment, party bags. Our cancellation terms are:

  • More than 6 weeks before the party: full refund of any payments made
  • 2–6 weeks before: deposit retained, remaining payments refunded
  • Less than 2 weeks before: full payment retained
  • If we cancel due to staff illness or unavoidable circumstances: full refund

Life genuinely happens — if you're in a difficult situation, talk to us. We've been through tough times ourselves and we'll usually find a way to make it work.

What we provide and what you provide

We provide:

  • The sensory setup and party hosts
  • Items listed in your package (banners, party bags, games, t-shirts, etc.)
  • Setup and packdown

You provide:

  • The venue (we can suggest venues or help you find one)
  • Food, drinks, and birthday cake
  • The guest list
  • Any extras outside the package

We'll send a full checklist when we confirm the booking.

Venues

For The Whole Shebang package, a larger hall is required to accommodate the bouncy castle. We'll discuss venue suitability when you enquire.

Membership (when offered)

If you've signed up for a monthly or annual membership, separate membership terms will apply. We'll send these to you at the point of sign-up.

Payments

All payments are handled securely by Stripe. We don't see or store your card details. Refunds, when due, are processed back to the original payment method within 10 working days.

Prices on the website include VAT where applicable. Prices may change from time to time, but any booking already made is honoured at the price you paid.

Pricing

The prices shown on the website are correct at the time of booking. We may update our pricing from time to time. Promotional codes (such as FIRSTSPIN and FIRSTPARTY) are single-use per customer unless otherwise stated, and we reserve the right to withdraw promotional codes at any time.

Photography

We occasionally take photos at our sessions and parties for use on our website, social media, and marketing materials. We'll ask for your consent before using any photo that identifies your child. You can withdraw consent at any time by emailing info@fidgetandspin.com.

Health, safety, and accessibility

We do our best to make sessions and parties safe and accessible. Please share any allergies, medical needs, or accessibility requirements when you book so we can plan around them. Parents and carers remain responsible for supervising their own child at all times.

We carry public liability insurance for our sessions and parties.

Liability

To the fullest extent permitted by UK law:

  • We're not liable for any loss or damage that wasn't reasonably foreseeable
  • We're not liable for loss of personal belongings at sessions or parties — please keep an eye on your things
  • Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, or for fraud

Intellectual property

The content of the Fidget and Spin website — including text, images, logos, and design — belongs to Fidget and Spin Ltd. Please don't copy or reuse it without permission.

Changes to these terms

We may update these terms from time to time. The latest version will always be at https://www.fidgetandspin.com/terms. Material changes won't affect bookings already made.

Governing law

These terms are governed by the laws of England and Wales. Any disputes will be handled in the courts of England and Wales.

Contact

For anything to do with these terms, email info@fidgetandspin.com. We're real people and we'll respond personally.

Sensory stay-and-play sessions for neurodiverse children aged 1–6 in Brighton & Hove.